Payment & Scheduling Requirements

 

***Please Read Prior to Scheduling***

 

We all have lives and bills to pay. Sometimes circumstances arise that are beyond our control, however, some are controllable. If you need to cancel or re-schedule a cleaning session, please keep those situations to a minimum and considerately allow me enough notice to adjust my schedule. If you want to re-schedule a session (depending upon circumstances), I will require a $25 convenience fee. Cancellations, also depending upon circumstances and timing, will require a $50 fee if prior to 72 hours notice, or half of the scheduled session total if within 72 hours prior to the session (I am counting on my stellar clients to avoid this by scheduling accordingly). NO EXCEPTIONS for Covid-19.

 

Payment is required the same day as the cleaning service, no additional requests with promises of future payment. You get what you pay for: If you want to negotiate a bargain, you have the wrong cleaner. If you pay for 3 hours, but want more work done, you still only get 3 hours of work (plan accordingly).

 

There is a 2-hour minimum for any apartment or small home and a 3-hour minimum for full size homes. Cash is preferred, however checks are happily accepted.

 

Expect the first time I clean your home (the initial clean) to take longer than expected as it is more of a deep clean while establishing a routine at the general cleaning rate. Once a routine is established, the time will be reduced to a degree and then maintained. There is no such thing as a “quick clean” or “partial clean”, if that is what you want, you have the wrong cleaner. I am thorough with very high standards.